PRIVACY POLICY.

1. Who We Are

Ecommdots is an Amazon and eCommerce digital services agency based in Lahore, Pakistan, serving brands across global marketplaces. Our services include Amazon product launch strategy, product research, sourcing and logistics coordination, listing optimization, creative design, Amazon PPC management, account health support, and multichannel commerce integration.

For privacy questions, contact us at:

2. Information We Collect

We may collect the following types of information.

A. Information You Submit Through Our Website

When you request a free audit, contact us, or submit an inquiry, we may collect:

• Full name
• Business email address
• Phone number
• Brand or company name
• Monthly Amazon revenue range
• Services you are interested in
• Primary business challenge
• Information you provide about your brand, products, marketplace account, or goals
• Any additional information you choose to include in a message

B. Client and Project Information

If you become a client, we may collect business and operational information needed to provide our services, such as:

• Amazon Seller Central or Vendor Central business details
• Marketplace performance data
• Product listing information
• Advertising campaign data
• Brand assets, images, logos, videos, and copy
• Product research, supplier, sourcing, logistics, inventory, and fulfillment information
• Storefront, catalog, pricing, and keyword data
• Communications, strategy documents, reports, and project feedback

We only request access to marketplace, advertising, analytics, or platform accounts when needed to perform agreed services.

C. Career and Recruitment Information

If you apply for a role, we may collect:

• Name and contact details
• CV, resume, portfolio, or work samples
• Employment history
• Skills, qualifications, and role preferences
• Interview notes, assessments, and hiring communications

D. Website and Technical Information

When you visit our website, we may automatically collect limited technical information, including:

• IP address
• Browser type and version
• Device type
• Pages visited
• Referring website or campaign source
• Approximate location based on IP address
• Date, time, and duration of visits
• Interaction data such as form submissions or page engagement

This information helps us understand website performance, improve user experience, and protect the website from abuse.

3. How We Use Your Information

We use personal and business information for the following purposes:

• To respond to inquiries and free audit requests
• To evaluate whether our services are a good fit for your brand
• To prepare proposals, strategies, audits, and recommendations
• To deliver Amazon and eCommerce services
• To manage client communication and project execution
• To perform product research, listing optimization, PPC management, creative design, account health support, sourcing/logistics coordination, and multichannel integration
• To send service updates, reports, and business communications
• To improve our website, services, content, and internal processes
• To recruit and evaluate candidates
• To protect our website, systems, clients, and business operations
• To comply with legal, tax, accounting, contractual, or regulatory obligations

We do not sell your personal information.

4. Free Audit Submissions

When you submit a free audit request, a strategist from our team may review the information you provide and contact you about your Amazon or eCommerce business. Submitting a free audit request does not create a paid client relationship unless both parties agree to specific commercial terms.

5. Cookies and Similar Technologies

Our website may use cookies, analytics tools, pixels, or similar technologies to:

• Improve website functionality
• Understand visitor behavior
• Measure marketing performance
• Remember preferences
• Protect forms and prevent spam
• Improve content and service offerings

You can usually control cookies through your browser settings. Disabling cookies may affect some website features.

6. How We Share Information

We do not share your personal information with unrelated third parties for their own marketing purposes. We may share information only when reasonably necessary, including with:

• Ecommdots team members, contractors, or specialists who need it to provide services
• Trusted service providers such as hosting, email, analytics, CRM, project management, communication, payment, or security tools
• Marketplace, advertising, analytics, logistics, or eCommerce platforms when you authorize access or when needed for service delivery
• Professional advisers such as accountants, lawyers, or compliance consultants
• Authorities, regulators, courts, or law enforcement when legally required
• A successor entity in the event of a business transfer, merger, restructuring, or acquisition

Where appropriate, we require service providers and team members to handle information responsibly and keep it confidential.

7. Marketplace and Third-Party Platform Data

Some services may require access to third-party platforms such as Amazon, Shopify, Walmart, Etsy, advertising platforms, analytics tools, supplier platforms, or logistics systems. Your use of those platforms is also governed by their own privacy policies, terms, and access controls.

We are not responsible for the privacy practices of third-party platforms, but we use the access you provide only for agreed service purposes.

8. Confidential Business Information

Because our work may involve sensitive marketplace data, product information, supplier details, advertising performance, revenue figures, and business strategies, we treat client business information as confidential unless:

• You authorize disclosure
• Disclosure is needed to perform agreed services
• The information is already public
• Disclosure is required by law
• The applicable service agreement permits limited portfolio, testimonial, or case study use

9. Data Retention

We keep personal and business information only as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Responding to inquiries
• Providing services
• Maintaining business records
• Resolving disputes
• Complying with legal, tax, accounting, or contractual obligations
• Improving our services
• Protecting our legitimate business interests

When information is no longer needed, we may delete, anonymize, or securely archive it.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect information against unauthorized access, misuse, loss, alteration, or disclosure. However, no website, email system, online platform, or data transmission method is completely secure.

You are responsible for keeping your own account credentials, marketplace logins, and access permissions secure.

11. International Data Transfers

Because Ecommdots operates from Pakistan and serves brands globally, your information may be processed in Pakistan or other countries where our team members, contractors, or service providers operate. By using our website or services, you understand that your information may be transferred and processed outside your country of residence.

12. Your Privacy Rights

Depending on your location, you may have rights to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Request a copy of certain information
• Opt out of marketing communications

To exercise these rights, contact us at hello@ecommdots.com. We may need to verify your identity before fulfilling a request.

13. Marketing Communications

If you subscribe, submit a form, or engage with our content, we may send you relevant business communications, service updates, or educational content. You can opt out of marketing emails at any time by following the unsubscribe instructions or contacting us.

Even if you opt out of marketing, we may still send non-promotional messages related to active inquiries, services, contracts, billing, legal notices, or security.

14. Children’s Privacy

Our website and services are intended for business users and are not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, contact us and we will take appropriate action.

15. Links to Other Websites

Our website may contain links to third-party websites, social media pages, marketplaces, tools, or platforms. We are not responsible for the privacy practices, content, or security of third-party websites.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date. Continued use of our website or services after changes are posted means you accept the updated policy.